The second message is from a patient who has found data regarding the use of metformen and psychiatric disease. She is tech savvy and figured out how to scan and send me a PDF file of the published research. COOL! Now I'm learning from my patients even when I'm not in the office. I send her a message promising to read the article and get back to her and jokingly tell her that I hope all my patients aren't as smart as she is or I'll be inundated with reading material. Tomorrow I can respond to the article.
So far not a large number of my patients know about or have bothered to sign up for the portal but I've been very happy with the interactions I've had on it. Earlier in the year a woman had an illness that seemed to linger forever. I was running tests and talking to specialists and was certain that this would pass but it was frustrating for her. I think it helped both of us that she could communicate directly with me throughout the illness and may have saved her some trips to the ER or Immediate Care Center because she had direct contact with me on a nearly daily basis. In return it was a relief to me to know how she was doing.
Physicians often hesitate to give this kind of access to patients because they are afraid it will be abused but that is short-sighted. Just like with the telephone, I have complete control over whether I answer or my medical assistant does. This way it can be done at my convenience and, in general, I hate communicating by telephone. Most patient messages are quick and to the point. If they need to be seen, I tell them so. It's a plus to patient care from my perspective and am pleased with the results. I hope my patients feel the same way.